[This event is held in French] The 7th edition of the “Service à la clientèle” conference presented by Les Affaires will be held in downtown Montreal on October 23rd. Major organizations such as Investissement Québec, Cirque du Soleil, La Presse, Groupe CH and many others will be attending to discuss their experiences and strategies in optimizing customer service. This year, SOM is proud to be a partner of the event and we are pleased to announce that we will host…
As you probably noticed, we have been rather discreet in our communications in recent years. That’s because we had to focus on all these exciting research projects!
Among the many questions I face in my work, the classic “Go, No go” is often at the forefront of concerns.
From the small start-up SME to the multinational enterprise, the decision to go ahead or not with a new product or service is a burning question. And it’s not surprising.