[This event is held in French]

The 7th edition of the “Service à la clientèle” conference presented by Les Affaires will be held in downtown Montreal on October 23rd. Major organizations such as Investissement Québec, Cirque du Soleil, La Presse, Groupe CH and many others will be attending to discuss their experiences and strategies in optimizing customer service.

This year, SOM is proud to be a partner of the event and we are pleased to announce that we will host a workshop on October 24!

A Customer Experience (CX) Measurement Workshop led by Francis Pelletier of SOM

In order to provide participants with the most complete experience, Les Affaires offers two practical workshops on October 24.

One of these workshops will be led by Francis Pelletier, Partner and Vice President Customer Experience and Innovation at SOM, and will focus on optimizing customer experience (CX) measurement. Participants will benefit from Francis’ extensive expertise in the field, as he has supported and advised many organizations in the implementation of continuous satisfaction measures.

Get a preferential rate to join the event

By using the 1SOM promo code, you get 40% off the regular rate! To complete your registration, please visit the event page.

We hope we’ll have an opportunity to talk with you on October 23 and 24!